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ANIMAL EYE CONSULTANTS DEPOSIT AND CANCELLATION POLICY  (6-7-2023)

Animal Eye Consultants is a state-of-the-art Veterinary Ophthalmology Practice; therefore, our appointment slots are in high demand. Patient Consultations are scheduled by appointment only.

We do acknowledge that due to unforeseen circumstances there may be a need for canceling or rescheduling an appointment, it also means that we were unable to assist other pets that may have needed care.

- The Deposit/Cancellation Policy applies to ALL NEW appointments, ALL OFA appointments, and ALL Equine appointments whether you are a new client or an existing client

- The price of the initial eye exam for all new small animal patient consults will require a $360.00 deposit paid in FULL by credit card (Visa, Mastercard, Discover or American Express)  We do not accept Care Credit, Cash or Checks for the initial exam deposit.

- The price of OFA (Orthopedic Foundation For Animals) consults will require a $95 deposit for the first dog and a $60.00 deposit for each additional dog (all dogs MUST be owned by the same person) paid in FULL by credit card (Visa, Mastercard, Discover or American Express)  We do not accept Care Credit, Cash or Checks for the OFA deposit.

- ALL EQUINE new and recheck consultations will require a deposit paid in FULL by credit card (Visa, Mastercard, Discover or American Express)  We do not accept Care Credit, Cash or Checks for the Equine exam deposits.

If you cancel your appointment FOR ANY REASON GREATER THAN 24 HOURS a $50.00 CANCELLATION FEE will be DEDUCTED from your deposit (there are no exceptions)

-If you have scheduled a new consultation and have paid the $360.00 deposit and you cancel the appt, you will be refunded $310.

-If you have scheduled an OFA appointment for one dog and have paid the $95.00 deposit and you cancel the appt, you will be refunded $45.

If you cancel or reschedule your appointment FOR ANY REASON LESS THAN 24 hours in advance then the ENTIRE DEPOSIT IS NONREFUNDABLE (there are no exceptions)

We prefer that if you have to cancel your appointment, that it is done by phone.  We have voice mail that will give us the date and time of the phone call 24 hours a day/seven days a week.  This means that you can leave a message after hours and on Saturdays and Sundays.

Animal Eye Consultants has emailed a copy of this cancellation policy to the client’s email that we have on file. It was mailed if an email address was not provided to us.

If you are an existing client and have no showed more than one time, your appointment will require a NON-REFUNDABLE deposit to schedule any future appointments